TelkomCRM Migration
Project Overview
Migrated a leading telco from a legacy CRM to Salesforce with custom AI lead-scoring modules, 360° customer view, and automated renewal workflows.
The Challenge
Telkom Digital's sales and service teams were trapped in a decade-old CRM that lacked mobile access, had siloed data across 12 business units, and generated multi-hour reporting delays. Agent productivity was crippled and leadership had no unified view of customer health.
Our Solution
LOYA architected a phased Salesforce Sales + Service Cloud deployment with custom Apex automation, AI-powered lead scoring, and a MuleSoft integration hub connecting billing, provisioning, and NOC systems. Data was migrated with zero downtime using a dual-write strategy over six weeks.
Project Gallery
Project Videos
Downloadable Documents
Related Projects
RetailConnect Automation
Implemented full lifecycle marketing automation for a national retail chain — from acquisition nurture sequences to win-back and loyalty campaigns.
BankAI Churn Shield
Built an AI-powered churn prediction engine processing 2M+ customer signals daily for a regional digital bank, with automated intervention triggers.
CDP Nusantara
Unified 7 disparate data sources into a single real-time customer profile platform for a fast-growing e-commerce conglomerate across Indonesia.